Walking to an afternoon meeting, Charlotte reached for the stairwell door. “That door’s blocked,” Bill said. But Charlotte had used it an hour earlier. Ignoring Bill’s caution, she pushed it open.

The next sound they heard was the crash of the door hitting a workman’s ladder. Then a paint can hitting the floor. No need to repeat the painter’s reaction. Bill turned to a wide-eyed Charlotte and said, “I warned you not to open the door.”

This is Howard Butt Jr. of Laity Lodge. Good advice does no good if we refuse to listen. The breakdown has something to do with pride. Attentive ears can prevent some colorful messes … in the high calling of our daily work.