A friend of mine grew up in a great foster family. As an adult, she wanted to know about her earlier childhood with abusive parents—and looked up her files.

That’s when a surprising hero emerged. Years before, meeting after meeting, the caseworker had typed meticulous reports. Caseworkers are often overworked and unsung, wondering if their tedious work makes any difference.

This time it did. Not only was a child saved; years later, a caseworker’s painstaking reports helped my friend know and understand her past.

This is Howard Butt Jr. of Laity Lodge. Obeying tiresome bureaucracy, a worker faithfully completed triplicate forms. We never know when the time we take for this day’s details will have a life-changing effect … in the high calling of our daily work.