TRANSCRIPT:
Jack drove Sarah crazy. In the office kitchen, he’d pour the last cup of coffee … and leave the pot empty. Sarah complained. Jack ignored her. The war was on. Sarah taped nasty notes on the cabinet. Jack mocked her in meetings.

Then came the project—with Jack and Sarah on the same team. Even worse: Sarah answered to Jack. The injustice! Sarah thought long and hard. Finally she resolved to do her best work with no attitude.

This is Howard Butt, Jr., of Laity Lodge. Sarah and Jack never became best friends. Jack never made any coffee. But Sarah triumphed when she didn’t let Jack’s behavior affect hers—not for long, anyway—in the high calling of our daily work.

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